FREQUENTLY ASKED QUESTIONS

We deliver locally and internationally, and shipping fees vary depending on your location. 
 
All prices on B HYPE is exclusive of customs duty and tax fees. The total cost for products shipped outside the UAE will not be inclusive of VAT. It is the buyer’s responsibility to pay import fees in their own country. 
 
The total cost for products shipped within the UAE will include VAT.

 
Deliveries within the UAE

 
Standard Delivery:
Free Delivery: All orders of 50 USD or more. 
Shipping Fee: 14 USD for orders less than 50 USD.
 
**Standard delivery may take 1 to 2 business days.

 
Express Delivery (within Dubai only):
24 USD for orders less than 50 USD.
10 USD for orders more than 50 USD.
 
**Express delivery may take up to 24 hours.

 
Deliveries to the GCC Countries (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia) 
Free Delivery: All orders of 100 USD or more.
Shipping Fee: 25 USD for orders less than 100 USD.
 
**Delivery may take 2 to 3 business days.

 
Deliveries to all other countries worldwide listed below:
Free Delivery: All orders of 250 USD or more. 
Shipping Fee: 45 USD for orders less than 250 USD. 
 
Afghanistan, Albania, Andorra, Australia, Austria, Bangladesh, Belarus, Belgium, Bhutan, Bosnia And Herzegovina, Brazil, Brunei, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Vatican City, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Italy, Japan, Jersey, Jordan, Laos, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Moldova, Monaco, Mongolia, Montenegro, Myanmar, Nepal, Netherlands, New Zealand, North Korea, Norway, Pakistan, Philippines, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Kingdom, United States, Vietnam.
 
**Delivery may take 3 to 5 business days.

 
Can’t find your country?

Deliveries to all other countries not listed above: 
Free Delivery: All orders of 1,100 USD or more.
Shipping Fee: 80 USD for orders less than 1,100 USD. 
 
**Delivery may take 3 to 5 business days.

Due to COVID-19, only defective items will be accepted for exchange or refund in order to maintain the highest standards of safety and hygiene.

For Local Orders (UAE)

Items purchased on www.maison-b-more / www.b-hype.com may be returned or exchanged within 10 days of receiving your order.

Return/exchange process for online orders within UAE.

1. Contact customer service at +971 4 327 9989, WhatsApp +971 54 792 6467 or send an email to care@b-hype.com.

2. Bring the product directly to Bmores Wafi any day between 10:00AM - 6:00PM (Dubai time: GMT +4).

Refund for valid returns for any local orders will be in theform of a credit note, excluding shipping costs (if applicable).

All returns/exchanges must conform to our returns policy. Returns/exchanges that do not meet our policy will not be accepted.

Please see Return and Refund on our terms and conditions for more details.

For International Orders

Items purchased on www.maison-b-more / www.b-hype.com may be returned or exchanged within 10 days of receiving your order.

Return/exchange process for online orders - international

1. Contact customer service at +971 4 327 9989, WhatsApp +971 54 792 6467 or send an email to care@b-hype.com. Customer service team will assist you with the entire process.

Refund for valid returns for any international orders will be in the form of a credit note, excluding shipping costs* , international customs duties and sales taxes.

*Unless there has been fault on our part, all related shipping fee in returning the item(s) back to us will be shouldered by the customer.

All returns/exchanges must conform to our returns policy. Returns/exchanges that do not meet our policy will not be accepted.

Please see Return and Refund on our terms and conditions for more details.

1) Items must be returned with in its original condition (new, unused, undamaged and unwashed) with all tags attached and its original packaging.

2) Items must be returned within 10 days of receiving your order.

3) For hygiene reasons, swimwear and underwear must be tried on over-clothing and returned with the protective seal attached, unremoved, and undamaged. We will not accept any returns if the seal is removed.

4) When trying on footwear, please make sure not to damage the soles or the shoe box. We recommend you try your shoes on a carpet or any soft flooring, to avoid damaging the shoes.

5) Perfumes, beauty and cosmetic products cannot be returned.

Yes. To request a product alteration, simply leave us a note in the "ADD ORDER NOTE" section during checkout, OR get in touch with our BMORA Customer Care team on care@b-hype.com or call +971 4 327 9989 to speak to our team.

Alternatively, you can visit our dedicated tailors in Dubai, at our BMORE's store, Wafi Mall, and speak to them about your requirement, and to measure your correct fit.

Alterations are provided free of charge for up to 30 days after your order date.

Please note that all tailored or altered items are no longer eligible for exchange or return.

Shopping at B HYPE is easy:

1. Select a category of your desired item from the menu at the top, such as women's dresses.

2. Once you find an item you like, select your size, and add it to the shopping basket.

3. Review your items in the shopping basket by clicking on the SHOPPING BASKET icon at the top of the page.

4. Click on PROCEED TO CHECKOUT and follow the instructions.

B HYPE processes all orders in USD only.

We accept Visa and MasterCard. All payments are processed through our secure checkout system provided by Network International.

For extra security, all transactions are 3DSecure compliant, to ensure that your data and privacy are secure and kept hidden if you are shopping on our website or our app.

To purchase a gift for someone else, simply enter a different receiving name and delivery address. Then let us know in the NOTES section of your checkout that this item needs to be gift wrapped.

You may also enter a gift note that will be added to your package.

Please note that we may contact you to authenticate the payment based on the provided billing address.

It depends. If your order has not been processed for packaging, it will be easy for us to change the shipping address. Simply get in touch with our BMORA Customer Care team on care@b-hype.com, or call +971 4 327 9989, and we will be able to track your order and change it for you.

If your order has already been packaged and sent, then we may not be able to change this information, and it will be on it’s way to the original delivery address..

Sizes can vary considerably from one designer brand to another. To help you choose the best size, you'll find the following information on every product page:

- SIZE GUIDE: This is there to help you convert international size and measurements for all types of items.

- ITEM COMPOSITION: Some items have a “FIT” associated with them in order to guide you on how the garment fits, and whether it runs small or large to size.

If you need more help with sizes, our BMORA Customer Care team can answer all your questions. Simply email care@b-hype.com, or call +971 4 327 9989.

Don't forget that you can exchange items for a different size. See our EXCHANGES & RETURNS section for more information.

No. You can purchase items as a guest without creating an account.

If you choose to do so, your information will only be used to complete your order, process it and deliver it. Your personal details will then be kept for 30 days in case you require an exchange or return. After this period is over, all your details will be deleted.

Once you try to login, simply click on FORGOTTEN PASSWORD and we will send you further instructions to your email or by SMS..

Please be assured that we take data protection VERY seriously, and your information will only be used to process your orders and membership, or with third parties such as the bank or the delivery service provider that will deliver your goods to you. We only work with companies that abide by applicable data protection legislation.

For more information, please read our Privacy Policy in full.

You can do so by clicking on the UNSUBSCRIBE link at the bottom of any of our promotional emails, and following the instructions on your screen.

And just in case, you can call our BMORA Customer Care team at any time to ask them to remove your details from our database, or to answer any questions you have.

Should you need to exchange or return an item, you will have 10 days from receiving your order to arrange your exchange or return.

To do so, you can return your item directly to our BMORA Customer Care team in Dubai, located at our BMORE'S store, in Wafi Mall.

If you are unable to do so, you can send the items back to us by mail or courier. Please contact our BMORA Customer Care Team to request a return and receive our mailing address and reference number.

Please note that all shipping charges for returns and exchanges are charged to the customer.

For any further questions on returns or exchanges, please email care@b-hype.com, or call +971 4 327 9989.

E-Gift Cards, commonly referred to as electronic or virtual gift cards, are digitally generated codes which can be used as a form of payment to purchase items at B HYPE

B HYPE e-Gift Cards can only be used exclusively on our website at b-hype.com.

B HYPE e-Gift Cards can only be generated using our B-Wards loyalty application. You can download the app here: https://b-wards.com/