Shipping policy

At B-Hype.com, we strive to ensure your orders are delivered safely and promptly.

Please read this Shipping Policy carefully to understand how your orders are processed, delivered, and what responsibilities apply to you as the customer.

1. Order Processing

All orders are processed within 24 hours of receipt, Monday to Friday.
Orders placed after 12:00 PM UAE time or on public holidays will be processed the following working day.
Processing times may be extended during peak seasons or due to unforeseen circumstances, such as extreme weather or courier disruptions.

2. Delivery Methods

Orders are shipped via trusted third-party couriers appointed by B-Hype.com.
The risk of loss and title to the products passes to the customer upon delivery to the courier.
Delivery times are estimates and may vary due to factors outside our control, including customs clearance, public holidays, or courier delays.

3. Local (UAE) Shipping

Standard delivery within the UAE takes 1–2 working days from the time the order is processed.
If no one is available at the delivery address, the courier will contact you to arrange an alternative delivery time.

4. International Shipping

Standard international delivery takes 3–5 working days, depending on the destination country.
Customers are responsible for all import duties, taxes, customs fees, and other charges applicable in the destination country. B-Hype.com is not responsible for delays caused by customs inspection or non-payment of duties.
Shipping costs are calculated at checkout and may vary by location, weight, and courier.

5. Duties and Taxes

All international orders are subject to customs duties, taxes, and import regulations of the destination country.
It is the customer’s responsibility to ensure payment of these fees; failure to do so may result in delayed delivery, confiscation, or return of the shipment.
By placing an international order, you agree to be fully responsible for these charges.

6. Tracking Orders

Once your order has been shipped, a tracking number will be provided via email.
Tracking allows you to monitor your order until it reaches your delivery address.
Please note that tracking may not update in real time during customs clearance.

7. Shipping Restrictions

Some products may not be available for shipping to certain countries due to legal restrictions, import laws, or courier limitations.
B-Hype.com reserves the right to cancel or refuse delivery to any location if legal or operational restrictions apply.

8. Shipping Delays

While B-Hype.com makes every effort to ensure timely delivery, certain factors may cause delays, including:

Customs inspections or delays
Extreme weather conditions
Public holidays in destination countries
Courier operational disruptions

In such cases, we will notify you via email as soon as possible.

9. Order Accuracy

Customers must provide accurate delivery details at the time of purchase.
B-Hype.com is not responsible for delays or loss caused by incorrect or incomplete delivery information.
Orders cannot be canceled once they have been dispatched from our warehouse.

10. Lost or Damaged Shipments

B-Hype.com will work with couriers to resolve any lost or damaged shipments.
Claims must be reported within 7 days of delivery.
Responsibility for customs delays, duties, or taxes remains with the customer.

11. Contact Information

For any shipping inquiries or assistance, please contact our Customer Support team:

Email: care@b-hype.com
Phone: +971 54 792 6467
Office: B-Hype L.L.C., P.O. Box 7536, Dubai, UAE

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